id: "CP-08(01)" title: "Priority of Service Provisions" family: "CP" family_name: "Contingency Planning" sort_id: "cp-08.01" priority: "P2" implementation_level: "organization" parent: "CP-08" enhancement: True
Develop primary and alternate telecommunications service agreements that contain priority-of-service provisions in accordance with availability requirements (including recovery time objectives); and
Request Telecommunications Service Priority for all telecommunications services used for national security emergency preparedness if the primary and/or alternate telecommunications services are provided by a common carrier.
Guidance
Organizations consider the potential mission or business impact in situations where telecommunications service providers are servicing other organizations with similar priority of service provisions. Telecommunications Service Priority (TSP) is a Federal Communications Commission (FCC) program that directs telecommunications service providers (e.g., wireline and wireless phone companies) to give preferential treatment to users enrolled in the program when they need to add new lines or have their lines restored following a disruption of service, regardless of the cause. The FCC sets the rules and policies for the TSP program, and the Department of Homeland Security manages the TSP program. The TSP program is always in effect and not contingent on a major disaster or attack taking place. Federal sponsorship is required to enroll in the TSP program.
Assessment Objective: primary telecommunications service agreements that contain priority-of-service provisions in accordance with availability requirements (including recovery time objectives) are developed;
Assessment Objective: alternate telecommunications service agreements that contain priority-of-service provisions in accordance with availability requirements (including recovery time objectives) are developed;
Assessment Objective: Telecommunications Service Priority is requested for all telecommunications services used for national security emergency preparedness if the primary and/or alternate telecommunications services are provided by a common carrier.
Contingency planning policy
procedures addressing primary and alternate telecommunications services
contingency plan
primary and alternate telecommunications service agreements
Telecommunications Service Priority documentation
system security plan
other relevant documents or records
Organizational personnel with contingency plan telecommunications responsibilities
organizational personnel with system recovery responsibilities
organizational personnel with information security responsibilities
organizational personnel with responsibility for acquisitions/contractual agreements
Mechanisms supporting telecommunications