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id: "IR-03(03)" title: "Continuous Improvement" family: "IR" family_name: "Incident Response" sort_id: "ir-03.03" priority: "P2" implementation_level: "organization" parent: "IR-03" enhancement: True

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Statement

Use qualitative and quantitative data from testing to:

Determine the effectiveness of incident response processes;

Continuously improve incident response processes; and

Provide incident response measures and metrics that are accurate, consistent, and in a reproducible format.

Guidance

To help incident response activities function as intended, organizations may use metrics and evaluation criteria to assess incident response programs as part of an effort to continually improve response performance. These efforts facilitate improvement in incident response efficacy and lessen the impact of incidents.

Assessment Objective: qualitative data from testing are used to determine the effectiveness of incident response processes;

Assessment Objective: quantitative data from testing are used to determine the effectiveness of incident response processes;

Assessment Objective: qualitative data from testing are used to continuously improve incident response processes;

Assessment Objective: quantitative data from testing are used to continuously improve incident response processes;

Assessment Objective: qualitative data from testing are used to provide incident response measures and metrics that are accurate;

Assessment Objective: quantitative data from testing are used to provide incident response measures and metrics that are accurate;

Assessment Objective: qualitative data from testing are used to provide incident response measures and metrics that are consistent;

Assessment Objective: quantitative data from testing are used to provide incident response measures and metrics that are consistent;

Assessment Objective: qualitative data from testing are used to provide incident response measures and metrics in a reproducible format;

Assessment Objective: quantitative data from testing are used to provide incident response measures and metrics in a reproducible format.

Incident response policy

contingency planning policy

procedures addressing incident response testing

incident response testing documentation

incident response plan

business continuity plans

contingency plans

disaster recovery plans

continuity of operations plans

crisis communications plans

critical infrastructure plans

occupant emergency plans

system security plan

privacy plan

other relevant documents or records

Organizational personnel with incident response testing responsibilities

organizational personnel with responsibilities for testing organizational plans related to incident response testing

organizational personnel with information security and privacy responsibilities