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id: "MA-02" title: "Controlled Maintenance" family: "MA" family_name: "Maintenance" sort_id: "ma-02" priority: "P2" implementation_level: "organization" enhancements: - ma-2.1 - ma-2.2

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Schedule, document, and review records of maintenance, repair, and replacement on system components in accordance with manufacturer or vendor specifications and/or organizational requirements;

Approve and monitor all maintenance activities, whether performed on site or remotely and whether the system or system components are serviced on site or removed to another location;

Require that {{ insert: param, ma-02_odp.01 }} explicitly approve the removal of the system or system components from organizational facilities for off-site maintenance, repair, or replacement;

Sanitize equipment to remove the following information from associated media prior to removal from organizational facilities for off-site maintenance, repair, or replacement: {{ insert: param, ma-02_odp.02 }};

Check all potentially impacted controls to verify that the controls are still functioning properly following maintenance, repair, or replacement actions; and

Include the following information in organizational maintenance records: {{ insert: param, ma-02_odp.03 }}.

Guidance

Controlling system maintenance addresses the information security aspects of the system maintenance program and applies to all types of maintenance to system components conducted by local or nonlocal entities. Maintenance includes peripherals such as scanners, copiers, and printers. Information necessary for creating effective maintenance records includes the date and time of maintenance, a description of the maintenance performed, names of the individuals or group performing the maintenance, name of the escort, and system components or equipment that are removed or replaced. Organizations consider supply chain-related risks associated with replacement components for systems.

Assessment Objective: maintenance, repair, and replacement of system components are scheduled in accordance with manufacturer or vendor specifications and/or organizational requirements;

Assessment Objective: maintenance, repair, and replacement of system components are documented in accordance with manufacturer or vendor specifications and/or organizational requirements;

Assessment Objective: records of maintenance, repair, and replacement of system components are reviewed in accordance with manufacturer or vendor specifications and/or organizational requirements;

Assessment Objective: all maintenance activities, whether performed on site or remotely and whether the system or system components are serviced on site or removed to another location, are approved;

Assessment Objective: all maintenance activities, whether performed on site or remotely and whether the system or system components are serviced on site or removed to another location, are monitored;

Assessment Objective: {{ insert: param, ma-02_odp.01 }} is/are required to explicitly approve the removal of the system or system components from organizational facilities for off-site maintenance, repair, or replacement;

Assessment Objective: equipment is sanitized to remove {{ insert: param, ma-02_odp.02 }} from associated media prior to removal from organizational facilities for off-site maintenance, repair, or replacement;

Assessment Objective: all potentially impacted controls are checked to verify that the controls are still functioning properly following maintenance, repair, or replacement actions;

Assessment Objective: {{ insert: param, ma-02_odp.03 }} is included in organizational maintenance records.

Maintenance policy

procedures addressing controlled system maintenance

maintenance records

manufacturer/vendor maintenance specifications

equipment sanitization records

media sanitization records

system security plan

other relevant documents or records

Organizational personnel with system maintenance responsibilities

organizational personnel with information security responsibilities

organizational personnel responsible for media sanitization

system/network administrators

Organizational processes for scheduling, performing, documenting, reviewing, approving, and monitoring maintenance and repairs for the system

organizational processes for sanitizing system components

mechanisms supporting and/or implementing controlled maintenance

mechanisms implementing the sanitization of system components