id: "MA-05" title: "Maintenance Personnel" family: "MA" family_name: "Maintenance" sort_id: "ma-05" priority: "P2" implementation_level: "organization" enhancements: - ma-5.1 - ma-5.2 - ma-5.3 - ma-5.4 - ma-5.5
Establish a process for maintenance personnel authorization and maintain a list of authorized maintenance organizations or personnel;
Verify that non-escorted personnel performing maintenance on the system possess the required access authorizations; and
Designate organizational personnel with required access authorizations and technical competence to supervise the maintenance activities of personnel who do not possess the required access authorizations.
Guidance
Maintenance personnel refers to individuals who perform hardware or software maintenance on organizational systems, while PE-2 addresses physical access for individuals whose maintenance duties place them within the physical protection perimeter of the systems. Technical competence of supervising individuals relates to the maintenance performed on the systems, while having required access authorizations refers to maintenance on and near the systems. Individuals not previously identified as authorized maintenance personnel—such as information technology manufacturers, vendors, systems integrators, and consultants—may require privileged access to organizational systems, such as when they are required to conduct maintenance activities with little or no notice. Based on organizational assessments of risk, organizations may issue temporary credentials to these individuals. Temporary credentials may be for one-time use or for very limited time periods.
Assessment Objective: a process for maintenance personnel authorization is established;
Assessment Objective: a list of authorized maintenance organizations or personnel is maintained;
Assessment Objective: non-escorted personnel performing maintenance on the system possess the required access authorizations;
Assessment Objective: organizational personnel with required access authorizations and technical competence is/are designated to supervise the maintenance activities of personnel who do not possess the required access authorizations.
Maintenance policy
procedures addressing maintenance personnel
service provider contracts
service-level agreements
list of authorized personnel
maintenance records
access control records
system security plan
other relevant documents or records
Organizational personnel with system maintenance responsibilities
organizational personnel with information security responsibilities
Organizational processes for authorizing and managing maintenance personnel
mechanisms supporting and/or implementing authorization of maintenance personnel